---
title: UX design & consulting
url: https://www.haketi.com/services/ux-design-consulting/
date: 2026-09-06T19:27:06+00:00
modified: 2026-09-17T16:33:53+00:00
lang: en_US
---

# UX design & consulting

[All services](/services/)

UX design & consulting

# Find the friction before it costs another customer.

Research, audits, and prototyping reveal where people struggle and give your team a practical path toward a simpler, more useful experience.

[Discuss your project](/form/start-a-project/) [See what is included](#scope)

Evidence for the decisions that matter.

The challenge

## When the current approach starts holding you back.

The right engagement begins with the friction your customers and team already feel.

**01**

### Customers abandon important tasks without telling you why.

**02**

### The product has grown, but its structure has not kept pace.

**03**

### Competing opinions make it difficult to prioritize improvements.

What changes

## Work that creates useful momentum.

### See the experience clearly

Turn hidden usability issues into specific, understandable findings.

### Focus investment

Prioritize changes by customer impact, business value, and effort.

### Reduce delivery risk

Test structure and interaction before expensive development begins.

Potential scope

## The capabilities your project can draw from.

Every engagement is shaped around the outcome, so the scope includes only what the work genuinely needs.

- UX audits
- Heuristic evaluation
- User research
- Information architecture
- Journey mapping
- Wireframes and prototypes
- Usability testing
- Accessibility reviews

How we work

## A clear path from uncertainty to progress.

You stay close to the decisions, see the work taking shape, and always know what comes next.

**01 / Frame**

### Frame

Define the decisions the research must help your team make.

**02 / Observe**

### Observe

Review evidence, talk with users, and examine the real experience.

**03 / Synthesize**

### Synthesize

Connect patterns into clear findings and prioritized opportunities.

**04 / Improve**

### Improve

Prototype, test, and guide implementation with your team.

How we think

## Principles behind better decisions.

UX work is most valuable when it changes a decision. We connect research to priorities, prototypes, and implementation so findings become improvements rather than another report on a shelf.

### Ask a decision-sized question

Research begins with what the team needs to understand or choose.

### Study real behavior

Observed tasks and evidence matter more than internal assumptions.

### Show priority clearly

Findings connect user impact, business value, confidence, and effort.

### Test while change is inexpensive

Prototypes make important assumptions visible before development.

Ways to engage

## Start with the level of support you need.

Begin with clarity, move into focused delivery, or create an ongoing working relationship.

### UX and accessibility audit

Get an independent view of friction, consistency, content structure, and high-priority opportunities.

### Research sprint

Answer a focused product question through interviews, observation, analysis, and recommendations.

### Embedded product support

Add senior UX thinking to an internal team for an important product phase.

Related capabilities [Web design](/services/web-design-development/) [Custom software](/services/applications-custom-software/) [AI integration](/services/ai-integration/)

Common questions

## Useful answers before we begin.

No polished brief required. We can start with the problem and define the right engagement together.

Do we need a complete redesign?

Not always. An audit may reveal focused improvements that create meaningful value without replacing everything.

Can you work with our internal product team?

Yes. We can lead a focused engagement or embed alongside product, design, engineering, and leadership.

What does a UX audit include?

The scope can include heuristic evaluation, accessibility, content structure, task flows, interface consistency, and prioritized recommendations.

Start a conversation

## Ready to make this work better?

Tell us what is getting in the way, what you want to make possible, and why it matters now.

[Tell us about your project](/form/start-a-project/)